Last Updated: 28/04/2026
At Webb & Son Gutter Cleaning, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure.
1. Who We Are
Webb & Son Gutter Cleaning (“we”, “us”, or “our”) is a gutter cleaning and exterior maintenance service based in Willenhall, West Midlands.
- Address: 4 Radstock Road, Short Heath, Willenhall, WV12 5EQ
- Email: info@webbguttercleaning.co.uk
- Telephone: 07988 252771
2. Information We Collect
We collect information about you in the following ways:
- Directly from you: When you fill out a contact form, request a quote, or call us. This usually includes your name, email address, phone number, and property address.
- Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. This is collected via cookies (see Section 4).
3. How We Use Your Information
We use your data to:
- Provide you with the services or quotes you have requested.
- Improve our website and customer service.
- Marketing & Advertising: We use your data to measure the effectiveness of our advertising and to show you relevant ads (see Google Ads section below).
4. Google Analytics & Google Ads
We use Google services to help us understand our website traffic and promote our business:
- Google Analytics: This tool uses “cookies” to collect standard internet log information and visitor behaviour information in an anonymous form. This helps us see how many people visit the site and which pages are most popular.
- Google Ads (Remarketing & Conversion Tracking): We use Google Ads to advertise our services. We use conversion tracking to understand if a click on an ad led to a contact form submission. We may also use remarketing to show ads to people who have previously visited our site.
- How to Opt-Out: You can opt-out of Google’s use of cookies by visiting Google’s Ads Settings. Alternatively, you can use the Google Analytics Opt-out Browser Add-on.
5. Legal Basis for Processing
Under UK GDPR, the main grounds we rely on are:
- Consent: Where you have given us clear consent (e.g., via our cookie banner).
- Contract: Where we need your data to provide a quote or perform the cleaning service.
- Legitimate Interests: For our own marketing and to improve our website.
6. Data Retention & Security
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request that we correct or delete your personal data.
- Object to or restrict the processing of your data.
- Withdraw your consent at any time.
To exercise any of these rights, please contact us at info@webbguttercleaning.co.uk.
8. Third-Party Links
Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.